Frequently Asked Questions
Everything you need to know about working with us. Can't find an answer? Just ask.
What kinds of organizations do you work with?
We work with small and medium-sized businesses as well as large organizations and regulated environments — finance, healthcare, manufacturing, retail, education, government and technology companies. Our plans range from a stable IT foundation for small teams to complex, highly available infrastructures for enterprises.
How is the price of a project or service determined?
Pricing is based on scope, technical complexity and the required service level. After a free initial consultation we prepare a structured proposal with a transparent, documented scope — no hidden costs. See our pricing plans for an overview.
Do you take on one-time projects or only long-term contracts?
Both. We deliver one-time projects (for example a server migration, a firewall deployment or a security audit) as well as long-term managed services with a defined SLA.
How quickly do you respond to incidents?
Response times are agreed in the service level agreement (SLA) for each client. Business and Enterprise plans include monitoring and alerting, and the Enterprise plan includes 24/7 monitoring and incident response with a dedicated technical contact.
Can you work together with our in-house IT team?
Yes. We often complement internal IT teams — taking over specific areas such as security, backups or cloud, or acting as an escalation level for complex issues. Every change is documented and knowledge is transferred to your team.
How do you handle the confidentiality of our data?
Confidentiality is part of our engineering practice: role-based access, secure administrative channels and documented procedures. Personal data is processed in line with our Privacy Policy, and we are ready to sign a non-disclosure agreement before any assessment.
What does the start of a project look like?
- Requirements analysis and technical assessment
- Solution architecture and risk evaluation
- Controlled implementation and validation
- Documentation and knowledge transfer
- Ongoing support and continuous improvement
Which technologies do you work with?
Linux and Windows Server, VMware and Proxmox, Docker and Kubernetes, AWS and hybrid cloud, Cisco, MikroTik, Fortinet, pfSense and Ubiquiti networking, PostgreSQL, MySQL and MongoDB, monitoring with Zabbix, Grafana, Prometheus and Wazuh, and many more. If you use something specific, ask us.
Let's make your IT secure and predictable
Tell us about your infrastructure and goals. We'll get back to you within one business day with next steps.